Refund policy

 

Return & Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at kynexclub@gmail.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at kynexclub@gmail.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Size Issues & Exchanges

If you receive an incorrect size or the size does not fit you, you may request a size exchange or refund, provided that the item meets our return conditions and is unworn, unused, with tags attached, and in its original packaging.

For a size exchange, please contact us within 14 days of receiving your order. Exchanges are subject to product availability.

If the requested size is unavailable, you may be eligible for a refund instead, subject to our return policy.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as shorts and custom products (including special orders or personalized items).

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, arrange for the replacement size.

For size exchanges, please contact us at kynexclub@gmail.com before sending the product back. Items sent without an approved exchange request will not be accepted.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund was approved or not.

If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember that it can take some additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at kynexclub@gmail.com.

Product Image Disclaimer

NOTE: Due to copyright issues, we cannot provide the product exactly as shown in the image. Please keep this in mind when placing your order. The actual product may be slightly different from the image shown.

Cancellations

You can cancel your order before it is shipped. Once your order has been shipped, it cannot be cancelled.

If you no longer want the order after it has been shipped, you may decline the package at your doorstep. Once the package is returned to us and the cancellation is confirmed, the eligible refund will be processed.

For any cancellation, return, refund, or size exchange questions, please contact us at kynexclub@gmail.com.